501 Auctions

Account Manager

US-NY-Brooklyn
ID
2017-1271
# of Openings
9
Category
Customer Service/Support

Overview

501 Auctions is a fast-growing yet close-knit technology firm that helps nonprofits across the US raise more money. We want people who like the idea of helping others while building a great business at the same time. We’re an energetic and open environment seeking smart, self-starters, with a passion for what they do.

 

Our team serves clients throughout the mid-Atlantic and around the country. More than 1,500 charities have relied on 501 Auctions to raise north of $150 million. We are searching for a teammate who is excited to take on the challenges of event nights and will be a welcome addition to our team.

Responsibilities

If you are someone who thrives on the excitement of big events, has a passion for non-profits, can build consensus during difficult situations, are not afraid to act, and can be the face of our company to your non-profit clients, this job is for you.

 

More detail on responsibilities:

  • Work directly with clients by phone, email and in person
  • Gather required information to run an effective implementation
  • Train clients on system functionality and the implementation process
  • Run implementations according to client timelines 
  • Perform and document a detailed logistics review for each event at least three days prior to an event
  • Manage staff and execute run of show to deliver flawless events for clients
  • Respond promptly to customer inquiries
  • Anticipate the needs of your clients
  • Handle and quickly resolve customer complaints or issues
  • Direct unresolved issues and requests to 501 team leads
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Maintain customer databases
  • Communicate and coordinate with the tech team
  • Improve and provide feedback on the efficiency of the customer service process
  • Build out both internal and customer-facing documentation to improve implementation and event execution

Qualifications

You must be comfortable and competent communicating by email, over the phone, and in-person (hospitality industry experience is great!). You will also need to be detail oriented and able to balance multiple priorities, clients, and requests on a continual basis. Weekend work and travel are a requirement in our world, particularly during the busy seasons (Feb - June and Oct - Nov). Full time, in-person resources only.

More detail on qualifications:

  • Interpersonal skills
  • Communication skills - verbal and written
  • Listening
  • Problem analysis, problem-solving, and technical orientation
  • Attention to detail and accuracy
  • Customer service orientation
  • Adaptability
  • Initiative
  • Stress tolerance

 

Working Conditions:

  • Frequently moves and carries event equipment weighing up to 50 pounds to venues, hotels, and office
  • Must be able to remain in a stationary position 50% of the time
  • Needs to occasionally move about within the office to access supplies and equipment
  • Needs to frequently move about within event venues during events
  • Must be able to operate a computer, tablet, and other office equipment
  • Must be able to ascend and descend stairs
  • Must be able to maintain written and oral communications with coworkers and clients
  • Must be able to work in an open office environment for the duration of our business hours
  • Must be able drive up to 3 hours or take a flight for some events
  • Must be able to communicate with volunteers, event staff, clients, and guests in loud and crowded event situations
  • Must be able to observe event staff and detect potential problems at events

 

 

501 Auctions is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, creed, color, national origin, ancestry, marital status, disability, affectional or sexual orientation or sex.

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